Your monthly premium will be collected by Creation.
We will lodge your Direct Debit instruction against the account provided within the next 5 working days. Your Direct Debit instruction will be confirmed to you by email within 3 working days or no later than 5 working days before the first collection.
Your first direct debit will be taken in 10 working days, and at the same time each month. Please contact us if you would like to change your payment date.
The name that will appear on your bank statement is Creation Consumer Finance.
If there are any changes to the date, amount or frequency of your Direct Debit, we
will always give you 10 working days’ notice in advance of your account being
debited or as otherwise agreed.
Contact Details
If you have any questions or concerns please see our contact details below:
Telephone number: 0371 376 9200
Opening hours: Mon - Fri: 8:30am - 5:30pm and Saturdays: 8:30am - 5:00pm
Address: Creation Customer Enquiries, Chadwick House, Blenheim Court, Solihull, B912AA
Email: insurancefinance@creation.co.uk
All Direct Debits are protected by a guarantee. The guarantee is detailed below: